[IxDA Discuss] Skip or not

[Katie Albers]

At 3:35 PM -0700 3/26/08, Cindy Alvarez wrote:
>On Wed, Mar 26, 2008 at 7:58 AM, Lin Min <min.lin at gmail.com> wrote:
>
>>  I am working on a setup wizard for a consumer product. Somewhere
>>  toward the end of the wizard we have a two-screen guided tutorial to
>>  help users understand the main functions of the remove device (a
>>  component of the product). My manager believes it is beneficial to
>>  force users go through the tutorial and I am arguing to have a Skip
>>  button available.
>
>
>My experiences are primarily with web applications, so take with a grain of
>salt.  That said, I've seen a lot of frustration when we have "forced
>consumers to learn".  Response in user testing has been to click through
>those screens as quickly as possible and display very strained body/facial
>expressions, almost like "ha! I'll show you and refuse to learn anything!"
>:)

It is worth keeping in mind that it is *never* possible to force 
users to go through a tutorial (or pretty much anything for that 
matter). They *always* have the choice of using something besides 
your product.

Katie
-- 

----------------
Katie Albers
katie at firstthought.com