[IxDA Discuss] Remote usability testing

[Kshitiz Anand]

Remote testing really becomes useful when the user-designer gap is
huge gegraphically. Like when I was in India, the clients would
mostly be in US or Europe. 
This is a pretty petty thing but one thing to make sure while doing
remote user testing is that the users are taking the test in the time
zone that they are most comfortable using the application. 

For example if you are testing a office mail application, you would
not want the user to take the test at night (unless ofcourse the call
center here, is working at the night). 

Also, it is advisable, if you could have a person to act as the
observer at the remote location. This is especially useful to take
into consideration the user's actions, that cannot be captured by
softwares like Webex. After the meeting, the observer could send you
the noted observations. 


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Posted from the new ixda.org
http://www.ixda.org/discuss?post=26850