[IxDA Discuss] 37 signals outage

[Charles Adler]

Well, actually I don't think the stereo type is all that unfair. 

But that said, I do, wholeheartedly agree that there are some amazing
customer service practitioners that do incredible work to satisfy the
people using the services their company provides. In working with
people at SunTrust Bank, Hewlett-Packard and others, I've come
across many people as you describe. 

But that's not really the point here. It's actually the inverse of
what you're pointing out. It's that, as my examples proclaim, the
leaders, those at the top, that truly drive how the customer
perspective is taken into account. And that was my real point.



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Posted from the new ixda.org
http://www.ixda.org/discuss?post=24727