[IxDA Discuss] Is user research a band-aid for "the listening deficit"?

[Michael Micheletti]

On Jan 8, 2008 4:13 AM, Jared M. Spool <jspool at uie.com> wrote:

>
> In our research, it's all about the measures and rewards. What gets
> measured, gets done. What gets rewarded, gets done well.
>
>
Jared, thanks for sharing this. It knit a few tangled threads together for
me. Up on on my whiteboard now as the day's quote. All the best,

Michael Micheletti