[IxDA Discuss] the appearance of change

[Eva]

Yes, what we really need from our airlines (and governments) is to be
treated like small children afraid of monsters in the closet.  Bring out the
smoke and mirrors, because we can't handle the truth.

We all appreciate security measures.  It would be nice if they were
effective/thought out security measures.  And yes, I lose 10 minutes of my
life to annoyance every time they make me take my shoes off in the Boston
airport.   They're clearly not designing their user experience for me.  The
reason this, er, flies, is only because flying is a necessity.  If we want
to get to certain places, we have no choice but to get on that plane, no
matter how  poor the experience is.

</end rant>

-eva



On Mon, 31 Dec 2007 08:33:14, Patricia Garcia <pgarcia413 at earthlink.net>
wrote:

> Aren't solutions such as the airport security measures just another
> way of designing for the user experience?  Rather than tell the
> consumer that the chances of 9-11 occuring again are slim, isn't it
> easier to just put on a show and make people feel safe again?
>
> ...
>