[IxDA Discuss] [JOB]-Online User Experience Associate-Lake Forest- Acquity Group-Recruiter-Alexa Baise-Full Time

[Baise, Alexa]

JOB DESCRIPTION

 

Job Title: Online User Experience Associate

 

Dept: eCommerce

 

Date: 3/01/08

 

 

Primary Function

*	Why does the job exist?
*	How is this job linked to the vision of the Company and the
mission of the department?

*	Improve the online customer experience through new features,
functionality and design
*	Purpose is to help customers navigate to the right product and
solution online and improves our customer satisfaction.




Principal Duties & Responsibilities 


*	Include all essential job functions.
*	This section should include the primary day-to-day
responsibilities & activities of the position.  These should represent
the "core" of the job duties. 
*	Include only functions that comprise more than 5% of the
incumbent's time.
*	List the duties in order of importance, beginning with the most
important.
*	The information listed is not to be interpreted to include all
of the details required in the performance of a job.
*	Include only functions that the incumbent must be able to
perform unsupported or with the assistance of reasonable accommodations.

*	Manage all activities that relate to a site enhancement, which
might include:

	*	Coordinating appropriate optimization tests,
	*	Coordinating feedback from site surveys, customer-facing
staff, and customer satisfaction data,
	*	Using transactional data to make design decisions,
prioritize enhancements, and establish project benchmarks and targets,
	*	Conducting usability studies to validate prototypes.

*	Follow  user interface best practices in site enhancements or
re-design projects
*	Identify user requirements and work with IT resources to create
appropriate documentation
*	Create user diagrams, wireframes and other documentation
necessary to communicate the recommended user experience to internal
stakeholders
*	Work cross-functionally with call center, business owners and IT
staff to develop solutions
*	Manage project related activities with outside vendors
*	Coordinate and/or participate in user research as it relates to
understanding online behavior and needs



Preferred Education & Experience

*	List the minimum amount of education and/or experience required
to perform the job.  Be specific in terms of the type of experience
required.
*	What skills must the person in this job posses to do the job
successfully and work within the team and the company successfully?
*	Please describe any special conditions for employment, if any.
(licenses, certificates, credentials, bond ability, altered work
schedules, furloughs, travel, etc.)

*	Solid understanding of web design concepts in an e-commerce
environment 
*	Strong project management skills and the ability to manage
multiple projects simultaneously
*	Experience with design and project management software tools
(ex: Photoshop, Dreamweaver, Illustrator, Visio, MS Project)
*	Experience with Flash and Ajax a plus
*	Ability to interact with technology resources to develop user
cases, functional requirements, etc. 
*	Experience using qualitative data to deliver enhanced user
experience design:

*         usability studies

*         focus groups

*         customer satisfaction studies

*         survey data

*	Experience with Coremetrics or other major web analytics tool
*	Experience working with outside talent and/or agencies
*	Excellent interpersonal and presentation skills
*	Proven ability to work and coordinate with multiple groups,
including business owners, product managers, internal/external creative
designers, project managers, and software developers
*	Travel to customers and conferences is limited

 

 

To apply: Send resume and work samples to alexa.baise at acquitygroup.com