[IxDA Discuss] ATM interaction design

[Austin Mansu]

> -It would be great if my ATM could remember what I usually do. I
usually ask for $100 from checking, no 

> receipt, no balance. If I entered my card and then my PIN and then saw
a button that said '$100 from

> checking - no receipt', that would be great. That would be my favorite
button. And then it could just

> offer me the other options if I needed them.

 

> -I saw this really cool keypad in Germany as I was entering my
friend's apartment building--the keys

> were clear and plasticky and numbers on the keypad were generated
digitally underneath and the positions

> of the numbers changed. This means that the top row wasn't always 1 2
3 and the second row wasn't always

> 4 5 6. They might have been 7 4 3 and 9 1 6. This (I assume) was so
that people looking at you from far

> away watching where your fingers moved wouldn't be able to deduce your
access code. I'd like one of

> those on my ATM. :)

 

Here in Sydney, there are machines that are doing just that. Favourite
transactions can composed by the user and are available across any ATM
of the same financial institution. I personally welcome the idea and
find it useful, though I admit to being in the dark about the security
implications associated with this concept.

 

What really agitates me about entering in my password is how slow and
deliberate the action needs to be. On many property security systems,
and even my mobile phone, I am able to input my password at lightning
speed but this is not the case with ATMs. While I am standing there and
plotting my code at around the acceptable rate of one character per 1.5
seconds, anyone behind me could be whatching. The chances of someone
determining my code could be reduced if I could be able to type it
faster.

 

 

 

Austin Mansu
Information Architect Executive | OneDigital Pty Limited


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austin.mansu at onedigital.com.au <mailto:austin.mansu at onedigital.com.au> 
w. www.onedigital.com.au <http://www.onedigital.com.au/> 
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