[IxDA Discuss] ATM interaction design

[Kurt Morris]

-----Original Message-----
>> Some things I'd like to change about my local Washington Mutual ATM
are:

Ahhh, ATMs...my prime target for usability and interaction design
gripes. Here are my top two:

1) Some ATMs produce a receipt the same size as a dollar bill, which is
also the same size as a standard check. Makes it easy to put the receipt
in one's wallet or checkbook. There are many, however, that have odd,
non-standard sized receipts, requiring origami skills to fit into the
same wallet or checkbook. I can see no good reason that receipt sizes
are not standardized.

2) Most ATMs I encounter have slightly tilted screens with buttons on
the casing that are meant to be aligned with text or instructions
on-screen. I'm 6 feet tall and find that many times I have to crouch
down to see which button aligns with which text. Touchscreens, of
course, don't pose this problem.

Many of the other interaction problems have been addressed here, but I
thought I'd throw these in for discussion as well.

Kurt Morris