[IxDA Discuss] ATM interaction design

[Eric Reiss]

Further to the "swipe vs. swallow" discussion, "swallowing" is a
basic security device. If you enter the wrong PIN three times, most
ATMs will not return the card, which means the owner must contact the
bank to get it back. Granted, this isn't good if you're
absent-minded, but it does make it impossible for thieves to
experiment with different PIN combinations.

On a different note, I was amused by the "Sure" and "No thanks"
response options. As we know, informal doesn't always mean friendly,
although this looks like a poor attempt to make the transaction more
"human." Damned consultants...:)

Cheers,
Eric

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Eric Reiss
Managing Director
FatDUX Copenhagen
www.fatdux.com