[IxDA Discuss] [iai-members] eBay redesign

[Sascha A. Carlin]

Hernan Teano wrote:
> One of their programs is called Visits, where eBay project team
> members visit users (buyers, sellers) in their natural surroundings
> (home, office, etc.) [...]

Former T-Online International had something similar. I never attended one of 
these visits, nevertheless I don't think they really make things better.

First, the people visited are volunteers, maybe they are even incentived to do 
so. What is their agenda? Do they really behave natural? How would you feel, 
being surrounded by three to five strangers carrying notebooks and lurking over 
your shoulder?

Furthermore, if there were any findings the lurkers agree over, how do they 
react to these findings? First day back in the office, all attendees were very 
busy writing reports and creating presentations. Two days later, everything was 
forgotten and business as usual took over.

 From my experience at TOI I can tell these visits were massively hyped by the 
management. But the outcome was marginal. I believe such a programs

* keep workers busy,
* make the management look good,
* don't change a thing.

Wow, I seem to have a bad attitude towards this...

-- 
Sascha