[IxDA Discuss] [iai-members] eBay redesign

[Tom Dell'Aringa]

On 6/19/07, Rich Rogan <jrrogan at gmail.com> wrote:
>
> For sure it is important to "listen to your customers" and also to
> "watching
> their hands". The real art seems to be disseminating feedback and
> creatively
> coming up with solutions, how does Ebay do this?


Agreed there is a difference to what a customer says vs. what they actually
often do. I don't have any inside info on their processes, I was just
remembering a very old article. I too would be interested to know though...

Tom