[IxDA Discuss] [iai-members] eBay redesign

[Rich Rogan]

Regarding Tom's reply:

"A lot of things they do are very much based on user feedback and study. And
we can't really argue with the success of that web site, can we?"

Didn't Zia's have a tag line quote from Henry Ford something like this: "If
I would've asked my customers what they wanted, they would've said a faster
horse".

For sure it is important to "listen to your customers" and also to "watching
their hands". The real art seems to be diseminating feedback and creatively
coming up with solutions, how does Ebay do this?