[IxDA Discuss] Anyone succeeded in getting a usability-only release?

[Renato Almeida]

I was able once to schedule significant changes to a particular module of
the application just to address usability. It was somewhat easy to justify
by showing the time customer support had to spend on solving issues due to
the complexity of the application or elaborated steps that users had to
follow in order to accomplish tasks. That particular module had to do with
installation and configuration of certain modules and used to demand a lot
of technical knowledge from users.
As a matter of fact, showing "after-change" numbers of the customer support
time spent on it made easier to justify usability enhancements to other
parts of the application.

Renato


On 1/31/07, jackbellis.com <jackbellis at hotmail.com> wrote:
>
> Have any of you ever succeeded in getting a software release dedicated
> solely to usability fixes? I guess I'm primarily addressing in-house
> specialists... presumably consultants are often engaged to address solely
> usability.
>
> Thanks, www.jackbellis.com
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