[IxDA Discuss] Feature lists: Quality vs. Length

[Adler]

web became too self-oriented. Personal reviews, personal blogs,
personal opinions...
It would be great to see more collaborative reviews where a few people
would write together a more unbiased review. A cooperative blog.

Adler

On 1/25/07, Jared M. Spool <jspool at uie.com> wrote:
> Good question.
>
> I think the product reviews are one more input into the design
> process. They have two advantages:
>
> 1) They provide unsolicited input about frustrations and delights.
>
> 2) They often give access to people who are worth talking to further.
>
> However, they also have these disadvantages:
>
> 1) They are self-reported and self-selected. Just because an
> individual says something is broken doesn't mean it is broken for
> everyone else, nor does it mean they understand the root cause of the
> problem.
>
> 2) They are summative and not formative. It's hard to know how to
> interpret the data without delving deeper into understanding the
> objectives of the user and the context of use.

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