[IxDA Discuss] Customer Feedback Channels

[Esteban Barahona]

I have no experience as a designer or developer of a feedback feature, but
have used Ubuntu's community feedback <http://www.ubuntu.com/community> (ie:
Launchpad). A forum <http://www.ubuntuforums.org/> is a good start for FAQs
and the start of a feature request, there are many ways to report bugs.
Ubuntu is one of the few ways I've actually participated (in English to
Spanish translations) partly because of how easy it's.

Having a code of conduct <http://www.ubuntu.com/community/conduct> and a CEO
come clean <http://www.markshuttleworth.com/> and talk about the future of
the software (even if part of the community do not agree) is a way to build
trust, and ultimately promote feedback.

2007/1/9, Trit Mulligan <Trit.Mulligan at blackbaud.com>:
>
> Good morning,
> After lurking for some time, I am certain you can provide insight and
> innovative ways to collecting customer feedback.  As a usability
> engineer for software and web applications, I am looking for new and
> efficient ways to collect feedback about our products.  We are beginning
> to explore a Design Website where our designers can engage directly with
> customers about new designs.  What ways do you capture feedback?  Has
> anyone (besides Microsoft) tied feedback channels directly into their
> applications?  Pros/Cons to any ideas are welcome.
>
>
> Thanks!
>
> Trit Mulligan
>
> Usability Engineer - Emerging Products
> ___________________________________________________
> Blackbaud, Inc.
> 2000 Daniel Island Drive
> Charleston, SC 29492
> Phone 843.216.6200 x 2902| Fax 843.216.6100
> trit.mulligan at blackbaud.com <mailto: trit.trit.mulligan at blackbaud.com>  |
> http://www.blackbaud.com <http://www.blackbaud.com/>
> ___________________________________________________
>
> <http://casecentral.blackbaud.com/>




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