[IxDA Discuss] Remote usability testing and participant feedback

[Jeff Axup]

Greetings,

It's been a while since I heard anything about the remote-usability testing
movement...

I've personally used online questionnaires, postcards, discussion forums and
blogs as tools for remotely eliciting user comments. I also hear that tech
support is commonly using tools to watch users' mouse and navigation actions
remotely with good results.
Also, I'd also be interested in knowing more about how site usage analysis
is being done and how designers of applications (as opposed to web-sites)
are getting and using remote quantitative usage data.
So all of the above methods would fall under the category of remote user
involvement/feedback.
 Does anyone know of any recent books or other resources regarding this, or
have any personal experiences with the above?

Best Regards,
Jeff
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Jeff Axup      Ph.D. Candidate - University of Queensland, Brisbane,
Australia
                   Principal Consultant, Mobile Community Design Consulting,
San Diego

Research:    Mobile Group Research Methods, Social Networks, Group Usability
E-mail:        axup <at> userdesign.com
Blog:           http://mobilecommunitydesign.com
Moblog:       http://memeaddict.blogspot.com
Academic:   http://www.infenv.itee.uq.edu.au
____________________________________________________________________________