[IxDA Discuss] Dell Ideastorm

[Jeff Axup]

Interesting idea for collecting ideas. It's great in that usually feature
requests get sent to tech support, who then treat them as 'user error'
instead of redirecting them to a design team who can consider them as design
changes.

However, to be realistic, how is the interface design of the ideastorm page
going to affect voting? Most users logging in only see a list of the most
popular ideas. They then click the 'promote' button, which then makes it
more popular. So basically most ideas added will never see the light of day
because they aren't easily visible to users and thus don't get voted on. The
'recently added' section helps counteract that, but most ideas will only be
visible there for a few minutes if the site is busy.

Also they seem to be showing far too much detail for each idea instead of
summarizing many ideas so you can vote on larger numbers of ideas. Also
wondering how they deal with people adding new ideas that already exist, or
merging common ideas?

-Jeff


On 2/20/07, m.milano <michel_milano at yahoo.com> wrote:
>
> Alok,
>
> Dell is using a hosted tool CrispyNews to power their site,
> and Crispy has other customers. The salesforce.com site in
> particular is seems to be eliciting a good number of
> usability and usefulness improvements from customers.
>
> http://ideas.salesforce.com/
>
>
> In the meantime, I'd be interested in hearing an overview
> of your process for using flickr for research.
>
>
> - Michel Milano
>
>
>
>
> --- Alok Jain <alok.ajain1 at gmail.com> wrote:
> > I do a fair amount of research using delicious and flickr
> > these days, anyoen
> > else found such methods useful? any other examples like
> > Dell?
>
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-- 
Best Regards,
Jeff
____________________________________________________________________________
Jeff Axup      Ph.D. Candidate - University of Queensland, Brisbane,
Australia
                   Principal Consultant, Mobile Community Design Consulting

Research:    Mobile Group Research Methods, Social Networks, Group Usability
E-mail:        axup <at> userdesign.com
Blog:           http://mobilecommunitydesign.com
Moblog:       http://memeaddict.blogspot.com
Academic:   http://www.infenv.itee.uq.edu.au
____________________________________________________________________________