[IxDA Discuss] Usability as Feature

[David Malouf]

> Exactly.
>
> The goal, I believe, is to pay our bills by selling products that make our
> users' lives easier.

While I agree with the sentiment here and believe that this is an
overarching goal of good UX design, I would say that there are definitely
times when the business process needs are counter to the needs of the
end-users. I.e. there are other stakeholders besides the end-users who's
lives are being made easier which makes end-user (or a different set of
end-user's) lives more difficult.

This happens a ton in enterprise software. Now we as good designers need
to really challenge all these moments, but often (more than I'd like to
think) the conflict is real.

-- dave

--
David Malouf
dave at ixda.org
http://ixda.org/