[IxDA Discuss] Seeking reports/data/studies showing user reaction to no content

[Elizabeth Buie]

At 1:18 PM -0400 8/13/07, <bjminihan at nc.rr.com> wrote:

>Tell them to meet you at a restaurant that doesn't exist.  

I like it.  :-)


>Otherwise, Jakob Nielsen may have written an alertbox awhile back on "disappointing users" and setting expectations you can't meet...

Some years ago Michael Levi and Frederick Conrad adapted Nielsen's general 
software usability heuristics for the Web.  They added one to address just 
this topic, and called it "Don't lie to the user." See 

   http://stats.bls.gov/ore/htm_papers/st960160.htm#Sidebar%207

Elizabeth