[IxDA Discuss] ATM interaction design

[Paul Schreiber]

Manish wrote:

> ATMs in India suck in the card if not removed within 5
> seconds after the transaction is over and the user has
> refused further transactions. It does give out the
> beep during the 5 seconds before it pulls it in.
>
> Its a good step in case you do forget to take your
> card AND hopefully no one else is behind you in the
> line.
>
> Just a simple problem: once the card is in, and the
> ATM is not at the bank location, i have to sweat it
> out a bit to get my card back. And it could take more
> than 24 hrs to get it back.
> I guess, a little trade off to keep my money with me,
> is acceptable eh?

A few months ago, I misplaced my ATM card. It wasn't used by anyone  
else, and I'm pretty sure I left it at the ATM, and the machine  
sucked it back in.

However, Wells Fargo was unable to tell me:
* if they sucked the card in, and,
* if they destroyed the card

You would think that they would have records of the cards they hang  
on to, and in the case where it is one of their own customers, notify  
the customer and give them the option of picking up the card from the  
branch or having it destroyed, cancelling it and receiving a new one.

It seems implausible that they do not keep records of this, but that  
is what the staffers told me.

Remember that ATM interaction design -- that is, my interaction with  
the bank -- doesn't stop when I walk away from the ATM.



Paul

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"Luck is the residue of design." -- Branch Rickey