[IxDA Discuss] ATM interaction design

[Mark Schraad]

The BofA near my house recently changed theirs so that it spits the card out right away (once you are verified for the transaction). The workflow is progammable by the branch apparently.

Mark


 
On Friday, April 20, 2007, at 08:03AM, "pauric" <radiorental at gmail.com> wrote:
>Peeve: Any ATM flow that gives you cash before completing its
>interaction with you.
>
>That is, cash before it gives you your card back, or ending secure
>access to your accounts.
>
>The primary goal for the majority of people is to get cash, in
>distracted or stressfull situations such as wandering kids, late for
>appointments, drunk on a night out, baked on the way to your dealer
>etc,  people have been known to walk away from the machine after
>completing their primary goal.
>
>Leaving the machine prompt at 'would you like to complete another
>transaction?' leaving the card in the machine. Seems obliviously
>stupid but I've seen it happen and done it myself.
>
>80/20 rule, dont stick steps on for the 20 after the 80 have
>completed.  I would say in this case, make the 20 start again.
>________________________________________________________________
>Welcome to the Interaction Design Association (IxDA)!
>To post to this list ....... discuss at ixda.org
>List Guidelines ............ http://listguide.ixda.org/
>List Help .................. http://listhelp.ixda.org/
>(Un)Subscription Options ... http://subscription-options.ixda.org/
>Announcements List ......... http://subscribe-announce.ixda.org/
>Questions .................. lists at ixda.org
>Home ....................... http://ixda.org/
>Resource Library ........... http://resources.ixda.org
>
>