[IxDA Discuss] ATM interaction design

[Helen Killingbeck]

Interesting discussion....

Another observation, later confirmed when Iassisting other people at ATM's,
was that some of the ATMs (Toronto locale) really work hard at presenting 2D
bevelled icon button displays on the screen. Except they are not clickable.

 I end up first pushing the bevelled appearing button on the screen, only to
have one of those Dohhh! seconds, and then sheepishly follow through by
pushing the metal button on the metal plate surround.


Good way to learn about affordance!

Helen

On 4/10/07, Tori Breitling <tbreitling at homeaway.com> wrote:
>
> I live in Austin, Texas ....
> Every time I visited this ATM I felt astounded. The roof design above it
> was just enough to shield the machine directly overhead. (This was a
> black screen type, not the lcd) What this meant, in Texas, land of 300
> plus days of sun a year, was that most of the time you could not read
> the screen.
> ......

Katie wrote....
..My biggest complaint with ATMs -- and most other
similar devices such as self-checkouts and the like --
is that the input locations move.
That isn't the only instance...bizarre combinations of
data input methods are almost a standard in these
interfaces.
--- Paul Schreiber wrote:

> ATMs are a pretty common device, and they've been
> around a long time.
> I would have hoped we would have this optimized by
> now, but it seems
> interfaces are still (a) wildly inconsistent and (b)
> inefficient.
>