[IxDA Discuss] User-Centered Design Team

[Sarah Bloomer]

Hi Joe -- 

We're teaching a course on this exact topic at User Interface 11 in 10
days.  

http://www.uie.com/events/uiconf/2006/

There is an interview on the website about the course, and a detailed
student manual which you might be able to order at some point. It's not
online. It simply gives you a lot of detail.

Some of the resources we drew from. They are not all directly related to
roles and staffing:

Kreitzberg, Charlie, Cognetics 	"How Can Usability Departments Become
More Influential and Lead Organizational Change?" UPA 2005 
http://www.upassoc.org/usability_resources/conference/2005/im_kreitzberg
.html

Marcus, Aaron. Return on Investment for User-Interface Design: Examples
and Statistics. www.amanda.com. February 2002.
http://www.amanda.com/resources/ROI/AMA_ROIWhitePaper_28Feb02.pdf

Moore, David. "Learning to haggle - moving information architecture from
design to implementation." June 30th, 2005
http://www.iqcontent.com/publications/interviews/article_57/

Nielsen, Jakob. Evangelizing Usability: Change Your Strategy at the
Halfway Point. Alertbox. http://www.useit.com/alertbox/20050328.html
March 2005. 

Rosenbaum, S., Rohn, J.A., Humburg, J. (2000). A toolkit for strategic
usability: results from workshops, panels and surveys. In Proc. of CHI
2000 - Conference on Human Factors in Computing Systems: the Future is
Here. The Hague, the Netherlands. 337-344.

Rosenfeld, Louis. Blog: Oct 14, 2003: What Would MachIAvelli Do?
http://www.louisrosenfeld.com/home/bloug_archive/000211.html  2003

Also check out the UPA Body of Knowledge
http://www.upassoc.org/upa_projects/body_of_knowledge/bok.html

Finally, the Hiser Group sells a tool called Usability Canasta Cards
which is a method for helping you see where you should target your
efforts when trying to convince management about the value of UCD.
http://www.hiser.com.au/products/usability_canasta_cards.html

Hope that helps!

Sarah Bloomer

++++++++++++++++++++++++++
Sarah Bloomer & Co 
e. sarah at sarahbloomer.com
++++++++++++++++++++++++++

-----Original Message-----
From: discuss-bounces at lists.interactiondesigners.com
[mailto:discuss-bounces at lists.interactiondesigners.com] On Behalf Of Joe
Davidchik
Sent: Wednesday, September 27, 2006 1:28 PM
To: discuss at ixda.org
Subject: [IxDA Discuss] User-Centered Design Team

[Please voluntarily trim replies to include only relevant quoted
material.]

Looking for some good online resources on staffing and roles for a UCD
team. I am basically in the position where I need to "persuade" my
management team that the model CANT be simply:

business --> web design---> development (and usability testing is
there when the 3 don't agree).

Yea...thats the world I have to deal with.

So far I have read through IBM's blurb:

http://www-03.ibm.com/easy/page/570

Its good, but its IBM...

You guys have good resources or more real world insight (meaning not
monster company or academic)?

-Joe
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