[IxDA Discuss] User-Centered Design Team

[Joe Davidchik]

Looking for some good online resources on staffing and roles for a UCD
team. I am basically in the position where I need to "persuade" my
management team that the model CANT be simply:

business --> web design---> development (and usability testing is
there when the 3 don't agree).

Yea...thats the world I have to deal with.

So far I have read through IBM's blurb:

http://www-03.ibm.com/easy/page/570

Its good, but its IBM...

You guys have good resources or more real world insight (meaning not
monster company or academic)?

-Joe