[IxDA Discuss] CRM Usability

[Marc Resnick]

Maxim,

I have done some extensive work on CRM usability, including some full-day
short courses.  I would be happy to send you some information.  Please let
me know what you are looking for and I will send it to you directly.
Anyone else who is interested, also please let me know.

Marc

Marc Resnick
Usability Solutions
resnickm at fiu.edu
Miami, FL


>> Can anyone recommend good CRM (Customer Relationship Management)
designs?
>> I'm looking for good examples in both functionality and graphic designs.
Or
>> if anyone knows of discussions, posts, links on the topic it would be
>> greatly appreciated