[IxDA Discuss] Primary interface

[Onny Chatterjee]

Hahaha... I've interacted with the the tech who helps customers with their
ACM problems at my local supermarket so many times, I know him by name! In
response to Miguel's comments about usability issues leading to wasted
equipment, I am starting to see that at my local supermarket and a few
others stores I've visited. People are avoiding the ACMs. Consequently, I've
found that I've been using them more--even with the hassle, the lack of a
wait makes it quicker than the "12 items or less" line.

Also, my local supermarket (recently redesigned and thus full of new gizmos)
has installed a system in which customers carry around a barcode scanner to
scan in items as they drop them into the cart--an idea I also saw in an ABC
News profile about an obscure design firm named IDE0 ;). Don't get me
started on what a disastrous experience that was! The interaction model may
be ok, but the system is nowhere near robust enough yet.

-Onny

achatterjee at daed.com

P.S. For Pittsburgh members, I'm talking about the Giant Eagle on Centre
Ave.


On 10/24/06 10:06 PM, "Bernie Monette" <monette at iaai.ca> wrote:

> [Please voluntarily trim replies to include only relevant quoted material.]

> Well Richard, if it is not easy to use by the final user, then the final
> user won't uses it, then lot of wasted money on equipment that no one uses
> so no benefits.
[Miguel]


> The funny thing about these self checkouts is that they were planned to make
> the lines go faster-instead they tend to attract fussier people who go
> through everything painstakingly slow: double checking everything.
> 
> In my case-I used the primary interface only to have a very nice lady show
> up and then verify my payment. I wondered why she couldn't do the checkout
> as well.
> 
> Cheers,
> 
> Bernie

Onny Chatterjee

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