[IxDA Discuss] "Wrong password"

[Robert Hoekman, Jr.]

> The question, "What's your Username?" delivered over a phone is
> subject to misinterpretation, especially by an end-user that's distracted.
> That's not such a big deal for the end-user, but the call center operator that
> clarifies the question 100 times a day (a) finds it a bit annoying and/or (b)
> uses it as evidence that "users are stupid." :)

Perhaps the call center staff should be asking for "login id" instead
of a "username".

-r-