[IxDA Discuss] Ease of use of travel booking websites

[Todd Warfel]

As someone who travels quite a bit, I don't think so. But then, I  
don't take the rail as often as I fly.

Cheers!

Todd R. Warfel
Partner, Design & Usability Specialist
Messagefirst | designing and usability consulting
--------------------------------------
Contact Info
Voice:    (607) 339-9640
Email:    todd at messagefirst.com
AIM:       twarfel at mac.com
Blog:      http://toddwarfel.com
--------------------------------------
In theory, theory and practice are the same.
In practice, they are not.


On Jun 26, 2006, at 9:06 AM, howzat.uk wrote:

> Sounds like a fourth user type to me:
>
> 4.) Re-book: Want to make a booking based upon previous  
> arrangements. Sounds like Deals and destination inspiration wont be  
> of great importance to these people. However Information upon a  
> destination such as car hire, hotels etc may be.
>
>
> Any more user types?
>
> Also do you think that the four user types identified so far will  
> change between different types of travel sites e.g. Coach trave.  
> rail travel, Holiday planning, Flights booking etc.
>
>
> On 26/06/06, Todd Warfel <lists at toddwarfel.com> wrote:
> Keeping track of previous travel arrangements is important for a  
> couple of reasons:
> * You need to bill them back to the client
> * You're going to go back to that destination again with the same  
> type of arrangements (e.g. book the same rental car, same hotel,  
> same airline, similar flight time)
>
>
> So, their innovation might be to look up a previous "Travel Plan"  
> and book it again.
>
>
> Cheers!
>
> Todd R. Warfel
> Partner, Design & Usability Specialist
> Message f irst | designing and usability consulting
> --------------------------------------
> Contact Info
> Voice:     (607) 339-9640
> Email:      todd at messagefirst.com
> AIM:        twarfel at mac.com
> Blog :      http://toddwarfel .com
> --------------------------------------
> In theory, theory and practice are the same.
> In practice, they are not.
>
>
> On Jun 26, 2006, at 8:35 AM, howzat.uk wrote:
>
>> What would their motivation be? Being able to review past flights  
>> would help them achieve what? would deals be important to them? I  
>> don't think they would be seeking inspiration about their  
>> destination? I guess they would have specif travel dates?
>
>