[IxDA Discuss] Ease of use of travel booking websites

[howzat.uk]

Sounds like a fourth user type to me:

4.) Re-book: Want to make a booking based upon previous arrangements. Sounds
like Deals and destination inspiration wont be of great importance to these
people. However Information upon a destination such as car hire, hotels etc
may be.


Any more user types?

Also do you think that the four user types identified so far will change
between different types of travel sites e.g. Coach trave. rail travel,
Holiday planning, Flights booking etc.


On 26/06/06, Todd Warfel <lists at toddwarfel.com> wrote:
>
>  Keeping track of previous travel arrangements is important for a couple
> of reasons: * You need to bill them back to the client
> * You're going to go back to that destination again with the same type of
> arrangements (e.g. book the same rental car, same hotel, same airline,
> similar flight time)
>
>
> So, their innovation might be to look up a previous "Travel Plan" and book
> it again.
>
>
> Cheers!
>
> Todd R. Warfel
> Partner, Design & Usability Specialist
>  Messagefirst | designing and usability consulting
>  --------------------------------------
> *Contact Info*
> Voice:    (607) 339-9640 Email:    todd at messagefirst.com
> AIM:       twarfel at mac.com
> Blog:      http://toddwarfel.com
> --------------------------------------
> In theory, theory and practice are the same.
> In practice, they are not.
>
>
>  On Jun 26, 2006, at 8:35 AM, howzat.uk wrote:
>
> What would their motivation be? Being able to review past flights would
> help them achieve what? would deals be important to them? I don't think they
> would be seeking inspiration about their destination? I guess they would
> have specif travel dates?
>
>
>