[IxDA Discuss] Best Retail Self-Checkout UI and Why

[Bill Bulman]

Tom,

Having looked at several of them for a project about a year ago, we  
found that most have serious usability issues and are just rather  
cumbersome to use.  The issues come up when the number of products  
the user is purchasing becomes more than 3-4 items and if they are  
purchasing produce.  Most of the time users dont know if they picked  
up an Barlett pear or a Andoj Pear.  How are they supposed to find  
the correct number for the produce using screens if the produce  
sticker isnt on the fruit?

I think some of the best experiences I saw were Home Depot and Super  
Fresh. Having spent time with users on both Home Depot's was pretty  
simple and just worked, and Super Fresh had a screen displaying  
pictures of commonly purchased produce that allowed users to choose  
from that dramatically decreased entry problems.

I still think there really isn't a standard best of breed out there,  
at least in what I have seen and experienced.

I'd be interested to see what others think...

-bill


On Dec 15, 2006, at 10:52 AM, Tom Ollar wrote:

> I've tried several of these at the supermarket and Wal-Mart but  
> have yet to
> be impressed.
>
> Anyone seen one that really rocked?
>
> And if so, what made it good?
>
> Tom Ollar
> Datron, Inc.
>
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Bill Bulman
Partner
Messagefirst, Inc.
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