[IxDA Discuss] job: User Assistance Lead_Mountain View, CA (Intuit)

[Falkenburg, Nancy]

Please reply to: nancy_falkenburg at intuit.com 
COMPANY NAME: Intuit 
JOB LOCATION:  Mountain View, CA
JOB TITLE: User Assistance Lead 
JOB DURATION: Full Time

JOB DESCRIPTION: 

Will be responsible for leading UI text writing, editing, and review
efforts for various products and services produced within the QuickBooks
division of Intuit. Will involve feature and design
brainstorming/reviews with Product and Initiative Managers, Design,
Usability, and Development as well as editorial coordination with other
UA personnel. An IC role with writing, leadership, evangelism, and
significant scope of influence duties. 

Role requirements: 

Great decision-making, planning, and customer-interaction skills. 

Demonstrated excellence in communication, organizational, and
interpersonal skills. 

Independence, drive for results, creativity, and strategic thinking. 

Demonstrated writing skills with a focus on insight, brevity, accuracy,
quality, clarity. 

Experience researching user needs, support feedback, technical reviews;
experience writing voice over scripts and contributing to tours, 
tutorials, and prototypes a plus. 

Ability to define appropriate style and voice for User Assistance text,
particularly UI text for small business environments; ability to set 
and/or follow other editorial and style standards. 

Ability to ensure seamless UA integration with all aspects of the
product development cycle. 

Good understanding of technical development and Help authoring tools and
User Assistance development processes. 

Successful candidate will have 3 to 5 years software User
Assistance/Education experience, 8 plus years technical and consumer 
writing and editing experience, 3 to 5 years UI text writing experience
for major applications, familiarity with Help and User Assistance 
technical and editorial guidelines.

A Technical Communications, Writing, Computer Science, or equivalent
degree 

CONTACT INFORMATION: 
Please reply to: nancy_falkenburg at intuit.com