[IxDA Discuss] Sources for online help tool: FAQ and "helpdesk" combined

[Joe Davidchik]

For online help we have used RoboHelp, and now a moved to something
more customized with Drupal.

For a solution with ticketing I have looked at http://www.kayako.com/.

-Joe

On 8/8/06, Anu Leponiemi <anu at lepo.net> wrote:
> [Please voluntarily trim replies to include only relevant quoted material.]
>
> Hi,
>
> I'm currently searching for a usable user interface solution for an
> online "help tool", which would combine FAQ and helpdesk at company.com.
> The idea is to offer so simple and tempting user interface to FAQ,
> that users would prefer that to sending the e-mail.
>
> I guess the problem is quite universal among web sites, but so far, I
> have found no good examples of how to implement this. Does anyone
> here happen to remember any good solutions somewhere in the web?
>
> Thanks for reading this far :)
>
> LePo
>
> --
> Anu Leponiemi * anu (at) lepo.net * http://lepo.net/ * Finland
>
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-- 
Joe